To use it, just select each line item to be returned, either a reimbursement type or exchange item. Firstly, select the quantity of the item(s) to be returned. This is set to “1” by default but can be adjusted if the customer is returning a number of goods. Next, choose if you are returning the customer’s money or shipping a replacement item. If reimbursing money, selecting the “Original” reimbursement type will refund a user via their original payment method when the items are returned and approved. Selecting an exchange item will create a new shipment of a replacement item for the customer. The form will automatically calculate the RMA value based on the sale price of the item(s), but you will have to confirm the amount when the reimbursement is issued. This gives you a chance to adjust for handling fees, restocking fees, damages, etc.